Updated: October 27, 2025
Some Citi Strata Elite cardholders report recent account closures following the earlier review phase. Most accounts remain open, but a smaller group received closure notices and saw rewards balances adjusted. The sequence—reviews, unlocks, then select closures—has people asking questions. We’re still waiting to understand why policies feel stricter right now.
If You’re Affected
- Wait for the mailed letter—it will explain the reason and next steps.
- Save records now: statements, rewards balance screenshots, and a simple timeline of your account activity.
- Decide on next steps after reading the letter (request a review if needed).
If Your Account Is Fine
- Use the card normally; respond promptly to any information requests.
- Avoid unusual activity (cash-equivalents, manufactured patterns) while things settle.
- Keep welcome-offer terms, approval emails, and receipts handy.
Bottom Line
Most accounts are unaffected. A smaller subset received closures and await written details. Until letters arrive, keep your documentation tight and your activity conventional.
